Delete Your Account
This page explains how to delete your TCGBrain account, operated by Apparent Group, and what happens to your data when you do. You can delete the account yourself inside the app, or ask us to do it for you.
1. Delete your account in the app
This is the fastest route and takes effect immediately.
- Open TCGBrain and sign in.
- Go to Settings → Account.
- Select Delete Account.
- Choose a reason, then confirm your identity: enter your current password, or tap Confirm with Google / Confirm with Apple if that is how you signed up.
Once you confirm, the deletion runs straight away and you are signed out.
The confirmation step is a security measure, not an extra hurdle — it proves the request is coming from you and not from someone who picked up an unlocked phone.
2. Ask us to delete it for you
If you cannot get into the app, or would rather we handled it, email hello@apparentgroup.co from the address registered to your account with the subject "Delete my account". You can also use our contact form and pick the privacy topic.
We verify that a request comes from the account owner before acting on it. We aim to reply within 5 business days and to complete verified deletions within 30 days.
3. What gets deleted
Deleting your account permanently removes:
- Your account and sign-in credentials.
- Your profile details, including your display name.
- Your collection — every binder and every card saved to your portfolio.
- Your scan history and the card images stored with it.
- Your saved questions and answers from Ask TCGBrain.
This cannot be undone. Deleted binders, scans and images cannot be recovered, so note down anything you want to keep before you start.
4. What we keep, and why
- Subscription and purchase records are held by Apple and Google, not by us. Deleting your TCGBrain account does not cancel a subscription — see section 5.
- Records we are legally required to retain, such as transaction and tax records, are kept for as long as the law requires.
- Support correspondence may be retained where we need it to handle a dispute or meet a legal obligation.
Anything retained is limited to what is necessary, and is deleted or anonymised once it is no longer needed.
5. Cancel your subscription separately
Deleting your account does not cancel an active subscription, because subscriptions are managed by the app store rather than by us. Cancel first, then delete:
- Google Play — Play Store → profile icon → Payments & subscriptions → Subscriptions → TCGBrain → Cancel subscription.
- Apple App Store — Settings → your name → Subscriptions → TCGBrain → Cancel Subscription.
6. Questions
If anything here is unclear, or you would rather request a copy of your data than delete it, email hello@apparentgroup.co. Our Privacy Policy covers how we handle personal information, including your GDPR and CCPA rights.